Support & Contact

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Support & Contact 2017-05-29T10:58:16+00:00

Frequently Asked Questions

Playback issues in Edge browser after installing Windows 10 Creators Update 2017-06-13T11:47:35+00:00

Knowledge Base Supplier: June, 6, 2017

Issue

After installing the Windows 10 Creators Update, Edge browser does not play Mediasite content where Flash is required.

Solution

Microsoft is restricting Flash in the Creators update. When Edge blocks Flash content it should display a warning with the option to “Allow once” or “Always allow” Flash on the current site. If you wish to override this behavior navigate to Menu > Settings > View Advanced Settings. Toggle “Use Adobe Flash Player” from Off to On.

Additional Comments

More information about this change can be found in the Windows Blog here.

 

 

Download recording 2017-03-13T15:28:36+00:00

Collegerama records lectures with a double video stream; which makes a fairly strong internet connection essential. We are not recording on high resolutions but already our stream is significant. Lowering resolutions to enable smooth playback on poor wifi is no option for us; slides would become unreadable as well as handwriting on black/whiteboards.

Apart from the above, we service the TU Delft by making Collegerama recordings. We do not have copyright on these recordings therefore we can not make downloads available. Lastly, it is simply not possible to make a download with both video streams in one video. So we would have to make a choice: lecturer or slides?

HTTPS security 2017-02-20T12:04:58+00:00

Collegerama uses https encryption for security reasons. The regular content is not https enabled, but the part where you login as student/employee is. Your net-id and password are not visible to outsiders.

Recording request students 2017-02-17T10:51:39+00:00

Requests for recording weblecture(s) is only possible by the teacher/employee. Students can not send a request.

I have a problem with login Collegerama 2017-02-17T10:21:36+00:00

First checks before contact:

If you can not login with webmail, reset your password and login to webmail. If this is not working, please contact your servicepoint.

Collegerama is connected with the authentication server from the TU Delft. Collegerama only checks your netid on the authentication server. If you can login to your webmail, you should also be able to login to Collegerama.

Support Closed:
– Monday: June, 5, 2017

Only support for Server or Database problems