Support & Contact

|Support & Contact
Support & Contact 2019-01-16T13:37:03+00:00

Frequently Asked Questions

KBA3969: Flashes of color during playback of Mediasite content in Chrome 2019-01-16T15:41:05+00:00
Go to the supplier
KBA3977: Multiple video content playback on iOS 2019-01-16T15:39:11+00:00
Go to the supplier
KBA4013 Chrome: Flash errors when attempting to view Mediasite content 2019-01-16T15:38:09+00:00
Go to the supplier
KBA4048 Player: Chrome does not automatically play Mediasite content 2019-01-16T15:36:05+00:00
Go to the Supplier
KBA4027: Playback issues in Safari with dual-video Mediasite content 2019-01-16T15:37:11+00:00
Go to the supplier
Playback issues in Edge browser after installing Windows 10 Creators Update 2019-01-16T15:30:37+00:00

Knowledge Base Supplier: June, 6, 2017

Issue

After installing the Windows 10 Creators Update, Edge browser does not play Mediasite content where Flash is required.

Solution

Microsoft is restricting Flash in the Creators update. When Edge blocks Flash content it should display a warning with the option to “Allow once” or “Always allow” Flash on the current site. If you wish to override this behavior navigate to Menu > Settings > View Advanced Settings. Toggle “Use Adobe Flash Player” from Off to On.

Additional Comments

More information about this change can be found in the Windows Blog here.

 

 

Download recording 2019-01-17T14:45:24+00:00

Collegerama records lectures with a double video stream; which makes a fairly strong internet connection essential. We are not recording on high resolutions but already our stream is significant. Lowering resolutions to enable smooth playback on poor wifi is no option for us; slides would become unreadable as well as handwriting on black/whiteboards.

Apart from the above, we service the TU Delft by making Collegerama recordings. We do not have copyright on these recordings therefore we can not make downloads available. Lastly, it is simply not possible to make a download with both video streams in one video. So we would have to make a choice: lecturer or slides?

HTTPS security 2019-01-17T14:45:07+00:00

Collegerama uses https encryption for security reasons. The regular content is not https enabled, but the part where you login as student/employee is. Your net-id and password are not visible to outsiders.

Recording request students 2019-01-17T14:58:44+00:00

Requests for recording weblecture(s) is only possible by the teacher/employee. Students can not send a request.

I have a problem with login Collegerama 2019-01-17T14:48:24+00:00

First check before contact:

  • You are able to login to Brightspace?

Collegerama is connected via SurfConext (which is the gateway to all TU Delft platforms). Collegerama only checks your netid on the authentication server. If you can login to your webmail, you should also be able to login to Collegerama.

High Impact & Bug reports

There is no technical issues on this moment

Maintenance

It may therefore be possible temporarily unavailable Click here for information  
  • Saturday 24 and Sunday 25 November 2018;
  • Saturday 16 and Sunday 17 March 2019;
  • Saturday 15 and Sunday 16 June 2019;
 
  • 13 december 2018 ; 06:00pm
  • 20 december 2018 ; 06:00pm
  • Tuesday 05 February 2019 ; 07:00am

Support

  • General: 
    Monday9:00 AM — 5:00 PM
    Tuesday9:00 AM — 5:00 PM
    Wednesday9:00 AM — 5:00 PM
    Thursday9:00 AM — 5:00 PM
    Friday9:00 AM — 5:00 PM
    SaturdayClosed
    SundayClosed
  • Server Down:
    Monday8:00 AM — 10:00 PM
    Tuesday8:00 AM — 10:00 PM
    Wednesday8:00 AM — 10:00 PM
    Thursday8:00 AM — 10:00 PM
    Friday8:00 AM — 10:00 PM
    Saturday9:00 AM — 10:00 PM
    Sunday9:00 AM — 10:00 PM
General Question

We’re closed…

Lecture not online
(after recording 2 workdays)

We’re closed…

Playback problems (individual)

We’re closed…

Playback problems

We’re open…

System down

We’re open…

System down -> Server

We’re open…

System down -> Database

We’re open…

Contact

In the past six months we have run a pilot to integrate Whatsapp into our website with an external supplier. Because certain functions have not yet been implemented and due to the high costs per message received, we will terminate our contract for the moment. As soon as the function(s) that we want to use are added, we will reconsider whether we will extend our contract again.

Your Name:*
Your email:*
Subject:*
Message:*

We will not be able to contact you in case of incorrect information.

Your Name:*
Email:*
a.b.c.vandenbroek@student.tudelft.nl or a.b.c.vandenbroek@tudelft.nl
   
Your netID username:*
Your username (log in) in Brightspace or webmail
   
Student or Employee:* StudentEmployee
   
Your faculty:*
   
Subject:*

Remaining

   
Problem:*
   
Language: nederlandsengels
   
 
 

Visitor address

TU Delft | Library | NewMedia Centre
Landbergstraat 15
2628 CE  Delft