Problemen MAC

Heb je problemen met het afspelen op je MAC, bekijk hier problemen die we al behandeld hebben. Als het er niet tussen staat, maak een nieuwe discussie aan.

Heb je problemen met Windows of MAC of een algemene vraag, stel deze dan via onderstaande navigatie.

Algemene vraag | MAC | WINDOWS | LINUX |

 

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  • Issue

    The most recent release of Chrome (v39.0.x) for Mac is 64-bit, and Silverlight doesn’t support 64-bit mode on Mac OS. As a result Chrome fails to load the existing 32-bit version of Silverlight and Mediasite playback will fail. This affects both live and on-demand playback of Smooth Streaming and Windows Media content.

    Solution
    There are two ways to work around this issue:
    – Use browser other than Chrome that supports Silverlight (e.g. Safari or Firefox) to view Mediasite content.
    – Transcode content to MP4 whenever possible for on-demand playback. Chrome supports MP4 playback natively with no plug-ins required.

  • Isssue

    When attempting to view a presentation in Safari 7.0 on OS X 10.9 (Mavericks), the video does not play.
    This will also impact other portions of Mediasite where Silverlight is used for video playback, such as within the Web Editor application and the Recorder Monitor within Management Portal.

    Solution

    Safari 7.0 includes a new feature called Safari Power Saver, which is intended to disable plug-ins in order to conserve battery power.

    When hovering over the video window of a presentation, there should be an icon that appears which you can click on in order to allow the plug-in on that webpage. However, we have seen cases where this icon does not appear properly. If this happens, you must disable Power Saver completely in order to allow the plug-in to run. To disable the Power Saver function, enter Safari Preferences, go to the Advanced tab, and uncheck the box to “Stop plug-ins to save power”. Reload the webpage containing the Mediasite presentation and it should play properly.

  • Voor problemen op de MAC met firefox bekijk onderstaande oplossing van onze leverancier.

    Silverlight for Mac OS X is Blocked in Firefox
    https://support.sonicfoundry.com/Knowledge/Article/000003755