Support & Contact2021-04-06T20:25:46+02:00

Please contact us

Support Opening Hours

It's Tuesday 5:11 AM — We are closed

General

Monday9:00 AM — 5:00 PM
Tuesday9:00 AM — 5:00 PM
Wednesday9:00 AM — 5:00 PM
Thursday9:00 AM — 5:00 PM
Friday9:00 AM — 5:00 PM
SaturdayClosed
SundayClosed

It's Tuesday 5:11 — We are closed
Monday8:00 AM — 10:00 PM
Tuesday8:00 AM — 10:00 PM
Wednesday8:00 AM — 10:00 PM
Thursday8:00 AM — 10:00 PM
Friday8:00 AM — 10:00 PM
Saturday9:00 AM — 10:00 PM
Sunday9:00 AM — 10:00 PM

FAQ

We have placed most of the questions that have been asked in recent years for you in a faq. Check if your question is listed here before you ask us a question.

All Frequently Asked Questions

Bug reports

Customer Support Closed

We’re closed for general questions and upload recordings.

Monday9:00 AM — 5:00 PM
Tuesday9:00 AM — 5:00 PM
Wednesday9:00 AM — 5:00 PM
Thursday9:00 AM — 5:00 PM
Friday9:00 AM — 5:00 PM
SaturdayClosed
SundayClosed

We’re closed for server down problems. Support within 3 hours

Monday8:00 AM — 10:00 PM
Tuesday8:00 AM — 10:00 PM
Wednesday8:00 AM — 10:00 PM
Thursday8:00 AM — 10:00 PM
Friday8:00 AM — 10:00 PM
Saturday9:00 AM — 10:00 PM
Sunday9:00 AM — 10:00 PM

Maintenance Window

Reports IT TU Delft

  • Maintenance weekends 2020-2021:
    • Saturday 20 March 2021 (extra)
    • Saturday 5 and Sunday 6 June 2021
  • Weekly maintenance windows: Tuesdays from 05:00 – 08:00

Contact via mail

Student or Employee TU Delft
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We do our best to process the question via the self-service portal within 2 working days.

Self Service Portal TU Delft

If you have an open question, view it in the Self Service Portal for the status and respond.

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External visitor

If you do not have a valid TU Delft netID login, you can contact us via the contact form.

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    Delft University of Technology

    Library | NewMedia Centre

    Located at the Faculty of IDE Building 32 | room D-0-110 Landbergstraat 15; 2628 CE  Delft  

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