FAQ

These are the most frequently asked questions.

How to make a recording request

Weblecture (serie)
Event or presentation

Create a support ticket

For Employee and Students (log in netID)
Already created a ticket? Check the status here…
External visitor

High Impact & Bug reports

Problems with Live stream /on-demand playback

Current information Website IT TU Delft

 

Update September, 25

Maintenance Monday 28 September 2020 7-9 am:
The servers will be expanded for more capacity for live & on-demand streaming.

 

Update September, 2

At busy times when several first year lectures are given live, it is possible that the capacity is not sufficient to follow the lecture live.

At the moment, ICT is being considered to further scale up in capacity. It is closely monitored bij ICT.

The live stream will always be available afterwards.

Maintenance

Opening Hours

General questions:

Monday9:00 AM — 5:00 PM
Tuesday9:00 AM — 5:00 PM
Wednesday9:00 AM — 5:00 PM
Thursday9:00 AM — 5:00 PM
Friday9:00 AM — 5:00 PM
SaturdayClosed
SundayClosed

Server Down:

Monday8:00 AM — 10:00 PM
Tuesday8:00 AM — 10:00 PM
Wednesday8:00 AM — 10:00 PM
Thursday8:00 AM — 10:00 PM
Friday8:00 AM — 10:00 PM
Saturday9:00 AM — 10:00 PM
Sunday9:00 AM — 10:00 PM

Visitor address

Housed in building: Industrial Design

TU Delft | Library | NewMedia Centre
Landbergstraat 15
2628 CE  Delft

Contact via Whatsapp

In the past six months (jun-dec 2018) we have run a pilot to integrate Whatsapp into our website with an external supplier. Because certain functions have not yet been implemented and due to the high costs per message received, we will terminate our contract for the moment. As soon as the function(s) that we want to use are added, we will reconsider whether we will extend our contract again.

Contact via E-mail

    Your Name:*
    Your email:*
    Subject:*
    Message:*

    For Employee and Students (log in netID)